Returns, Faults & Repairs

Maison Shéron creates objects in limited quantities and offers personalized, commissioned and made-to-order work. Except where applicable law requires otherwise, all sales are final and we do not accept returns or exchanges for change of mind.

Personalized, Commissioned & Made-to-Order Objects

Objects made to a client’s specifications, personalized objects, commissions and made-to-order objects cannot be cancelled or returned once production has begun, except where the object is faulty, damaged on arrival, not as described, or applicable law provides otherwise.

Mandatory Cancellation Rights

If the law in your country gives you a right to cancel an online purchase, that right remains unaffected. For eligible non-personalized goods purchased by consumers in the European Union or United Kingdom, you may notify us within 14 days after delivery and return the object within the following 14 days. The object must be handled only as necessary to inspect it. We may deduct for diminished value caused by handling beyond what would be permitted in a store. Unless the object is faulty or incorrect, the client is responsible for return shipping. Any required refund of standard outbound delivery will be made in accordance with applicable law.

Faulty, Damaged or Incorrect Objects

If an object arrives damaged, is faulty, or differs from the confirmed order, contact Client Services promptly at info@maisonsheron.com with the order number, photographs, and a description of the issue. Keep all packaging until the review is complete. Depending on the circumstances and applicable law, Maison Shéron will arrange repair, replacement, a price adjustment, or refund. Nothing in this policy limits statutory consumer rights.

Warranty

Maison Shéron provides a limited warranty against defects in materials and workmanship under normal intended use, subject to the terms supplied with the object or order confirmation. The warranty does not cover ordinary wear, patina, accidental damage, misuse, improper storage, unauthorized repair or alteration, or natural variation in leather, canvas, wood, stone, metal, and other materials. Statutory rights apply independently of this warranty.

Care & Repair

The House offers assessment, maintenance, repair, and restoration services where technically possible. Work outside warranty may be chargeable. Availability depends on the object’s condition, materials, construction, and the availability of appropriate components.

Return Authorization

Do not send an object without authorization. Client Services will provide instructions and the approved return address. Returned objects must include the original accessories, documentation, and packaging where reasonably possible. Refunds are issued to the original payment method after inspection and within the period required by applicable law.

Contact

Maison Shéron Client Services
info@maisonsheron.com